Build time will vary due to the amount of orders in the queue lineup, the build time given to the customer can change at anytime due to incoming rush orders, repairs and refits entering the queue, it is only a rough estimate. We try our best to get orders out in a timely manner, but we HIGHLY suggest using the rush order option if you need your order faster than the build time quoted. To find out the most current build time please shoot us an email or give us call directly.
We accept PayPal, credit card, and cash
No shipping is a separate charge and cost will depend on the type of shipping you choose and location of the customer
A local audiologist can assist with getting ear impressions taken, visit our map of recommended audiologists HERE. Please make sure you take the audiologist instruction sheet with you when you make an appointment, which can be foundĀ HERE
If you are local we do take impressions in house for free with the purchase of our products
We scan all ear impressions sent in (effective February 2018) and keep them on file for up to 5 years.
We use medical grade acrylic resin and silicone for its hypoallergenic properties
We provide a cleaning tool with a brush and a pick on it to clean the wax build up on the end of the sound tubes. For cleaning the outside we suggest using antibacterial wipes. Note that failure of the in-ear monitors due to lack of cleaning(wax build up, excess moisture, etc.) is not covered under warranty
Yes! We accept orders from all over the world
As long as you brought the audiologist instruction sheet with you to your appointment you should be fine, if you are still unsure you can send us pictures of your impressions to verify, this is highly recommended for international customers
We will make changes only if they have not started production.
Yes we do offer an industry first 30-day money back guarantee, so if for whatever reason you are not satisfied we will refund you within 30 days.
Sorry we do not ship to P.O. Boxes.
You are more than welcome to shoot us an email or call us directly, we are more than happy to assist you with all your needs. Contact info can be foundĀ HERE