Build time will vary due to the amount of orders in the queue lineup, the build time given to the customer can change at anytime due to incoming rush orders, repairs and refits entering the queue, it is only a rough estimate. We try our best to get orders out in a timely manner, but we HIGHLY suggest using the rush order option if you need your order faster than the build time quoted. To find out the most current build time please shoot us an email or give us call directly.
A local audiologist can assist with getting ear impressions taken, visit our map of recommended audiologists HERE. Please make sure you take the audiologist instruction sheet with you when you make an appointment, which can be found HERE
We provide a cleaning tool with a brush and a pick on it to clean the wax build up on the end of the sound tubes. For cleaning the outside we suggest using antibacterial wipes.
Note that failure of the in-ear monitors due to lack of cleaning(wax build up, excess moisture, etc.) is not covered under warranty
As long as you brought the audiologist instruction sheet with you to your appointment you should be fine, if you are still unsure you can send us pictures of your impressions to verify, this is highly recommended for international customers